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Software may not be
installed correctly
1 Uninstall the printer software, and then reinstall it. For more information, see
“Removing and reinstalling the software” on page 123.
2 If the software still does not install correctly, visit our Web site at
www.lexmark.com to check for the latest software.
a In all countries or regions except the United States, select your country or region.
b Click the links for drivers or downloads.
c Select your printer family.
d Select your printer model.
e Select your operating system.
f Select the file you want to download, and then follow the directions on the
computer screen.
Page does not print
Check messages If an error message is displayed, see “Error messages” on page 115.
Check power
If the light is not on, see “Power button is not lit” on page 97.
Paper may not be loaded
correctly
Remove and then load paper.
Check ink Check the ink levels, and install new print cartridges if necessary.
Cartridges may have tape
on them
1 Remove the print cartridges.
2 Make sure the sticker and tape have been removed.
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3 Reinsert the cartridges.
Make sure the printer is
set as the default printer
and is not on hold or
paused.
1 Click:
• In Windows XP Pro: Start Settings Printers and Faxes.
• In Windows XP Home: Start Control Panel Printers and Faxes.
• In Windows 2000: Start Settings Printers.
• In Windows 98/Me: Start Settings Printers.
2 Double-click the name of your printer.
3 Click Printer.
• Make sure no check mark appears next to Pause Printing.
• Make sure a check mark does appear next to Set As Default.
Troubleshooting
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