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Scanner unit does not close
1 Lift the scanner unit.
2 Remove any obstruction keeping the scanner unit open.
3 Lower the scanner unit.
Poor copy quality
• Blank pages
• Checkerboard pattern
• Distorted graphics or pictures
• Missing characters
• Faded print
• Dark print
• Skewed lines
• Smudges
• Streaks
• Unexpected characters
• White lines in print
These are possible solutions. Try one or more of the following:
CHECK MESSAGES
If an error message is displayed, see “Error messages on the computer screen” on page 177.
CHECK INK
Check the ink levels, and install a new print cartridge if necessary.
CLEAN THE SCANNER GLASS
If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
REVIEW STEPS TO IMPROVE PRINT QUALITY
See “Improving print quality” on page 133.
ADJUST THE BRIGHTNESS OF THE COPY
1 Load the document facedown on the scanner glass.
2 From the control panel, press Copy Mode.
3 Press Lighter/Darker.
4 Press or repeatedly to lighten or darken the copy.
5 Press Start Color or Start Black.
CHECK QUALITY OF ORIGINAL DOCUMENT
If the quality of the original document is not satisfactory, try using a clearer version of the document or image.
Troubleshooting
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