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Server CLAN IP address:
CLAN Subnet Mask:
RAS IP address 1:
(on CLAN Subnet)
RAS IP address 2:
(on CLAN Subnet)
Server ELAN IP address:
ELAN Subnet Mask:
Server computer name:
Server workgroup name:
Server site name:
Switch Name:
Switch IP address:
Network Node:
Service ID:
Application ID:
Service Version:
Business Group:
Linkset Name:
Password:
Remote host
IP address
(optional)
Symposium Call Center Server Network
Planner for the DMS/MSL-100 switch
Client PC
(administrator)
CLAN (Customer LAN) Ethernet; TCP/IP protocol stack
ELAN (Embedded LAN, for Nortel Networks equipment only, mission critical) Ethernet; TCP/IP protocol stack
User
information Customer name: Company name:
RS-232 serial
port com 1
Phone
jack
ELAN IP address 1:
ELAN IP address 2:
ELAN IP address 1:
ELAN IP address 2:
Customer-supplied Administrator user I.D.:
Customer-supplied Administrator password:
(required for CLAN access)
Modem
Connection
to WAN
Remote
support
laptop
Customer-
supplied router
Client PC
(supervisor)
Third-party
application
Front-end
IVR
(optional)
Symposium
Call Center
Server
DMS/MSL-100
Switch
Voice
ports
Agent
phonesets
IP address:
EIU
ICM
WAN
ACD
Router Router
This planner is intended to help you record
the required information for configuring your
DMS/MSL-100 switch for Symposium Call
Center Server. It is not intended to recommend
a particular setup.