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4. I am able to connect, but not able to browse any web pages.
Below are some resolutions:
• The Internet browser is incorrectly configured:
Check the connection settings of your browser to ensure that no conflicting
settings exist.
For Internet Explorer, click Tools > Internet Options and select the
Connections tab. Ensure that either Never dial a connection is
selected, or that the Sprint PCS connection is set as the default. Also
ensure that no proxy information is specified by clicking on the Settings
button and ensuring that the Use a proxy server for this connection
checkbox is unselected.
For Mozilla Firefox, click Tools > Options and select the General tab.
Click the Connection Settings button and ensure that Direct
connection to the Internet is selected.
For other browsers, consult the software manufacturer for assistance.
• The firewall or Internet security application is interfering with the
browsing.
Try to disable any applications that may be restricting your access to the
Internet, such as Windows Firewall, Anti-Virus software. If the problem is
resolved by this action, contact the software manufacturer for assistance
configuring the software to allow for the desired connection.
• Disconnect all other Internet connections.
While using the Sprint SmartView software, disconnect all other Internet
connections such as WiFi or local LAN connections before you access the
Sprint Mobile Broadband network.
• Another Network is Active.
Please make sure the LAN connection and/or WIFI connection is not active by
disabling or disconnecting the LAN Ethernet cable. The Sprint SmartView
software will connect when the other networks are not connected.
If the steps above do not resolve the issue, please contact Sprint Customer Service
at 1-800-927-2199 (Business users) or 1-888-211-4727 (Personal users) for
assistance.
5. I unable to save files to my U760
Insert a microSD card
The U760 requires a microSD card for the removable media functionality. Be
careful not to lose the plastic microSD slot protection insert.
When used as a memory stick on a fresh PC the Sprint SmartView will
attempt to auto install. The auto install function can be cancelled and the
device memory stick will function as a USB memory stick.
If the steps above do not resolve the issue, please contact Sprint Customer Service
at 1-800-927-2199 (Business users) or 1-888-211-4727 (Personal users) for
assistance.