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Problem Solving 69
You tried dialling with a One Touch key or an
Auto Dial code but nothing happened. Make sure
that something is programmed into the One Touch
key or Auto Dial code you are using. Check the fax
number to make sure it was entered correctly (see
the Dial Directories chapter). When you are dialling
with an Auto Dial code, be sure to press the Auto
Dial key before you enter the code. If your fax
machine has the Auto Start feature turned off, you
will have to press the Start key before dialling will
begin (see the chapter on Programming).
Your fax machine does not answer the phone or
receive faxes. First check to see that the power
cord is connected to the AC outlet. Also check the
reception mode you are using. Your fax machine
will not automatically receive faxes in manual
answering mode [TEL]. See Setting the Answering
Mode in the Installation chapter.
Your received documents are light or have verti-
cal streaks on them and you are not out of
toner. Gently wipe the lens surface of your fax
machine’s LED array and then see if the machine
works properly (refer to “Replacing the Toner
Cartridge”). If your fax machine still does not work
properly, remove the image drum unit (refer to
“Replacing the Image Drum Unit”), tap the toner car-
tridge, and slowly swing it 20-30 degrees vertically
several times. Be careful not to let the toner leak
from the cartridge. If this does not work, you may
need to replace your image drum unit. Contact your
dealer to get a replacement.
You set your fax machine for delayed transmis-
sion but it did not send. Check the display to
make sure that you have set your fax machine’s
clock to the correct time. See Setting the Clock in
the Installation chapter.
Your fax machine disconnected before you
could answer a voice request. You must answer a
voice request while the warbling tone is being emit-
ted. When you hear the warbling tone, press the
Voice Request Key after picking up your handset.
Your fax machine will not poll a remote fax
machine. Call the person at the remote fax machine
and make sure that they have loaded documents and
set their fax machine in polling transmission mode.
Your fax machine is connected to a PBX and
you can not dial out. You must enter your dial pre-
fix before the telephone number for each number
that you dial or program into your machine. Also,
your fax machine must be programmed for PBX
operation before it will work. See Connecting to a
PBX in the Installation chapter.
4100 Fax ENGLISH 15/1/97 9:38 am Page 69