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Troubleshooting
228
Information Codes
NOTE
1. After identifying the problem and verifying the recommended action, if the information Codes
keep reoccuring or for help on Information Codes that appear on your machine but are not
listed above, please contact your local Panasonic Authorized Dealer.
716 Cannot logon to the designated SMTP Server. Check the SMTP Server IP Address setting.
Contact the Network Administrator.
--
717 Incomplete SMTP Protocol transmission. SMTP
Server’s hard disk may be full.
SMTP Server is defective.
Contact the Network Administrator.
--
718 Page Memory Overflow occurred while receiving
printing data. The paper size selected within your
application to print is larger than the paper size loaded
in the cassette(s).
Check the document size and resolution.
Ask originator to re-send in a supported size
and resolution.
--
719 Received data via LAN is in a format that is not
supported.
Ask the originator to re-send with a supported
file attachment format:
* In a TIFF-F format.
* Image data conforming to recording paper
size.
--
720 Cannot connect to the POP Server. (Incorrect POP
Server IP Address) POP Server is down.
Check the POP Server IP Address.
Contact the Network Administrator.
--
721 Cannot connect to the POP Server. (User Name or
Password error)
Check the POP User Name and Password or
the APOP settings.
Contact the Network Administrator.
--
722 Failed to obtain the Network Parameters (such as: IP
Address, Subnet Mask, Default Gateway IP Address,
etc.) from the DHCP server.
1. Check the LAN Cable connection.
2. Contact your Network Administrator and
verify whether the DHCP is available on
your network. If it is not, change the Fax
Parameter No. 169 (DHCP CLIENT) to
“Invalid” and set the other Network
Parameters manually (see page 16).
725 DNS Server connection timed out. DNS Server is
down.
Check the DNS Server IP Address.
Contact the Network Administrator.
--
726 Received an error response from the DNS Server. Check the POP Server Name.
Check the SMTP Server Name.
--
728 The document was sent to the Internet Fax in an
incompatible file format (PDF).
Note: PDF file format is only used when sending an
Internet Fax to a PC
Change the XMT File Format (Fax Parameter
#177) to "TIFF".
85
729 Failed to authenticate (SMTP AUTHENTICATION)
when connecting with the SMTP server.
Check the SMTP AUTHENT. User Name and
Password.
Contact the Network Administrator.
730 Cannot retrieve the Journal nor program the Internet
Parameters and the Auto Dialer remotely via email
from a PC.
Check that the Fax Parameter No. 158 (PC
REMOTE UPDATE) is set to "2:Valid".
84
731 The dialer buffer for manual dialing was full (70
stations) when the Relay Transmission Request was
received.
Request the originator to re-send the Relay
Transmission Request after the reserved
communication is finished.
--
800/816/
825
Unit was requested to relay a document or
Confidential Communication but has no capability.
Check with the other party. --
815 Mailbox is full. 200
870 Memory overflow occurred while storing documents
into memory for transmission.
1. Transmit documents without storing into
memory.
2. Install Optional Flash Memory Card.
112
242
Info.
Code
Meaning Action Page