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9. Help
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For Fax Advantage assistance, call 1-800-435-7329.
9Help9For Fax Advantage assistance, call 1-800-435-7329.Error Messages
9.1 Error messages –
Reports
If a problem occurs during fax transmission or
reception, one of the following communication
messages will be printed on the sending and
journal reports (page 31).
COMMUNICATION ERROR
(Code: 40-42, 46-72, FF)
L A transmission or reception error occurred.
Try again or check with the other party.
COMMUNICATION ERROR
(Code: 43, 44)
L A line problem occurred. Connect the
telephone line cord to a different jack and try
again.
L An overseas transmission error occurred. Try
using the overseas mode (feature #23, page
52).
DOCUMENT JAMMED
L The document is jammed. Remove the
jammed document (page 66).
ERROR-NOT YOUR UNIT
(Code: 54, 59, 70)
L A transmission or reception error occurred
because of a problem with the other party’s
fax machine. Check with the other party.
JUNK FAX PROH. REJECT
L The junk fax prohibitor of your fax machine
rejected fax reception.
MEMORY FULL
L The memory is full of received documents
due to a lack of recording paper or a
recording paper jam. Install paper (page 12)
or clear the jammed paper (page 63).
NO DOCUMENT
L The document was not fed into the unit
properly. Re-insert it and try again.
OTHER FAX NOT RESPONDING
L The other party’s fax machine is busy or has
run out of recording paper. Try again.
L The document was not fed properly. Re-
insert the document and try again.
L The other party’s fax machine rings too many
times. Send the fax manually (page 30).
L The other party’s machine is not a fax
machine. Check with the other party.
L The number you dialed is not in service.
PRESSED THE STOP KEY
L{STOP} was pressed and fax communication
was canceled.
OK
L Fax communication was successful.
9.2 Error messages –
Display
If the unit detects a problem, one or more of the
following messages will appear on the display.
—————————————————————
CALL SERVICE
CALL SERVICE 2
L There is something wrong with the unit.
Contact our service personnel.
—————————————————————
CHECK DOCUMENT
L The document was not fed into the unit
properly. Re-insert the document. If
misfeeding occurs frequently, clean the
document feeder rollers (page 67) and try
again.
L Attempted to transmit a document longer
than 600 mm (23
5
/
8
"). Press {STOP} to
remove the document. Divide the document
into two or more sheets and try again.
—————————————————————
CHECK FILM
L The ink film is empty. Replace the ink film
with a new one (page 11).
L The ink film is not installed. Install it (page
10).
L The ink film is slack or creased. Tighten it
(see step 5 on page 10).
—————————————————————
CHECK MEMORY
L The memory (telephone numbers,
parameters, etc.) has been erased. Re-
program.
—————————————————————
CHECK PAPER
L The recording paper is not installed or the
unit has run out of paper. Install paper and
press {START} to clear the message.
FP145.book Page 58 Thursday, January 15, 2004 10:46 AM