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11. Help
63
Troubleshooting
11.3 When a function does not work, check here
If you still have difficulties after following the instructions in this section, reset the unit. Disconnect the power cord and
turn OFF the cordless handset. Reconnect the power cord and turn ON the cordless handset.
11.3.1 Initial settings
11.3.2 General
“You must first
subscribe to Caller ID.”
L You must subscribe to Caller ID service. Once you receive caller information
after subscribing to Caller ID service, this message will not be displayed.
Problem Cause & Solution
I cannot hear a dial tone. L If you used a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
L Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
L The power cord or telephone line cord is not connected. Check the
connections.
L If you have connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line jack.
The unit does not work. L Check the connections (page 14).
L Make sure that the cordless handset’s battery is installed correctly (page
13) and fully charge it (page 15).
The unit does not ring. L The ringer volume is turned OFF. Adjust it (page 16).
I cannot make calls. L You dialled a call restricted number. Remove the number from the call
restricted list (page 54).
L The dialling mode setting may be wrong. Change the setting (feature #13 on
page 46).
Problem Cause & Solution
The unit displays “PAPER
JAMMED” even though paper
is installed.
L You forced the recording paper into the paper tray too strongly. Remove all
of the installed paper, and re-install it gently.
The unit displays “CHECK
PAPER” even though paper is
inserted.
L The paper is inserted halfway. Insert it correctly (page 71) and press {SET}
to clear the message.
The other party complains
they only hear a fax tone and
cannot talk.
L FAX ONLY mode is set. Tell the other party the number is only used for
faxes.
L Change the receiving mode to TEL mode (page 33), TEL/FAX mode (page
34) or TAM/FAX mode (page 35).
{REDIAL} or {PAUSE} on the
base unit does not function
properly.
L If this button is pressed during dialling, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialled will be
redialled.
The receiving mode does not
function properly.
L The Distinctive Ring is set (feature #31 on page 37).
Display Cause & Solution
FC228HK-PFQX2656ZA-en.book Page 63 Thursday, August 31, 2006 11:35 AM