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Operations
Fax – sending
I cannot send documents.
●
The telephone line cord is connected to
the “EXT” jack on the unit. Connect to the
“LINE” jack (p. 16) (KX-FP151 only).
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The other party’s fax machine is busy or
has run out of recording paper. Try again.
●
The other party’s machine is not a
facsimile. Check with the other party.
●
The other party’s fax machine rings too
many times. Send the fax manually
(p. 30).
The other party complains that letters on
their received document are distorted or
not clear.
●
If your line has special telephone services
such as call waiting, the service may have
been activated during fax transmission.
Connect the unit to a line that does not
have these services.
●
The extension telephone on the same line
is off the hook. Hang up the extension
telephone and try again.
●
Try copying the document. If the copied
image is clear, there may be something
wrong with the other party’s machine.
The other party complains that dirty
patterns or black lines appear on their
received document.
●
The glass or rollers are dirty. Clean them
(p. 81).
I cannot send a fax overseas.
●
Use the overseas transmission mode of
feature #23 (p. 64).
●
Add two pauses at the end of the
telephone number or dial manually.
Fax – receiving
I cannot receive documents.
●
The telephone line cord is connected to
the “EXT” jack on the unit. Connect to the
“LINE” jack (p. 16) (KX-FP151 only).
●
When you have a single telephone line
and subscribe to a telephone company’s
voice mail service, you must also
subscribe to the Distinctive Ring Service
(p. 46).
I cannot receive documents automatically.
●
The receiving mode is set to TEL mode.
Set the receiving mode:
– KX-FP151: FAX ONLY mode (p. 39) or
TEL/FAX mode (p. 40).
– KX-FP155: TAD/FAX mode (p. 49), FAX
ONLY mode (p. 39) or TEL/FAX mode
(p. 40).
●
The time taken to answer the call is too
long. Decrease the number of rings:
feature #06 (p. 62), #30 (p. 65) and #78
(p. 71).
●
The greeting message is too long. Shorten
the message (p. 50) (KX-FP155 only).
The display shows the following, but faxes
are not received.
●
The incoming call is not a fax. Change the
receive mode:
– KX-FP151: TEL mode (p. 38).
– KX-FP155: TEL mode (p. 38) or
TAD/FAX mode (p. 49).
A blank sheet is ejected.
●
If a blank sheet is ejected after the
received document is printed out, the
receiving reduction rate is not
programmed correctly. Program the proper
rate in feature #36 (p. 65).
●
The other party placed the document in
their fax machine the wrong way. Check
with the other party.
A white line or a dirty pattern appears on
your recording paper.
●
The glass or rollers are dirty. Clean them
(p. 81).
The printing quality is poor.
●
The other party sent a faint document. Ask
them to send a clearer copy of the
document.
●
The thermal head is dirty. Clean it (p. 81).
●
Some paper has instructions
recommending which side to print on. Try
turning the paper over.
●
You may have used paper with a cotton
and/or fibre content that is over 20%, such
as letterhead or resume paper.
The other party complains that they
cannot send a document.
●
The memory is full of received documents
due to a lack of recording paper or a
recording paper jam. Install paper (p. 15)
or clear the jammed paper (p. 79).
CONNECTING.....
(continued)