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J693 67
If experiencing this problem… Try this solution…
No power (all indicator lights
are ‘Off”):
• Verify that the AC power cord has been
made at both the outlet and the printer;
also, ensure the power switch is ‘On’.
• Verify that the AC outlet is functioning, or
try moving the printer to another AC
circuit.
• The AC cord may be damaged; replace it.
• The power switch may be defective or the
line fuse blown; call for service.
Nothing is printing (labels
advance normally, but no
image is printed):
Begin by examining the used ribbon for an
image.
If an image is on the used ribbon:
Verify that the ribbon was properly loaded
per Section 3.3.
If it was properly loaded, the wrong ribbon
coating configuration was used. Clean the
printhead (see Section 5.5.1). Use only
Pitney Bowes ribbons.
If no image is on the used ribbon:
• Run any Quick Test label; see Section 4.3.
If an image printed, then check the
protocol and port settings for both the
printer and host. These must match.
• The heat setting may be too low. Make an
adjustment in the software program or
through the Front Panel.
• The media/ribbon combination may be
incorrect. Contact a Media Representative.
• The printhead or printhead cable(s) may be
loose; power ‘Off’ and reconnect; see
Section 5.4 for locations.
(Continued next page)