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JB6X Series Platform Scale Quick Reference Card
SV60584 Rev. B 5/02 2002 Pitney Bowes Inc. Page 1 All Rights Reserved Printed in USA
1 Elmcroft Road
Stamford, Connecticut 06926-0700
The JB6X Series platform scale is an accessory to your mailing
and shipping systems. It allows you to process packages that
exceed your system’s weight or size limits.
The information provided on this card will help you understand
the scale’s features and use.
About Your Scale
What’s What
Safety Precautions
• Use the equipment only for its intended purpose.
• Place the platform close to an easily accessible wall outlet.
Avoid using outlets controlled by wall switches or shared by
other equipment.
• To protect against electric shock, plug the AC adapter into
a properly grounded wall outlet only.
• DO NOT route the AC adapter cable over sharp edges or
trap it between pieces of furniture.
Warm-up Time
10 minutes.
• Do not remove covers; if the platform has been dropped or
has had the enclosure stressed in any way, call the Pitney
Bowes help number in your host system user guide.
• Do not place lighted candles, cigarettes, cigars, etc., on the
platform.
• Use only the AC adapter/power supply included with this
platform.
• Always follow the specific occupational safety and health
standards prescribed for your workplace.
Troubleshooting
Safety Precautions
(Continued)
The JB6X Series scale has rollers built into the platform for
ease in handling heavy packages. The built-in leveling bubble
located under the platform provides a means of leveling the
platform.
Rollers
Symptom Probable Cause Recommendation
No weight
reading.
Scale power supply
unplugged.
Ensure scale is plugged into wall
outlet and host system.
Heavy object left on
scale for a long time.
Ensure no object is touching the
scale and press the zero key.
Zero key pressed with
object on scale.
Remove object and press the
zero key.
Negative weight
indicator displays.
Scale was not re-zeroed
after certain functions
were performed.
Press the zero key.
Overweight
indicator displays.
Object on platform
exceeds scale’s
maximum weighing
capacity.
Remove overweight object and
press the zero key.
Scale does not
return to zero.
Interference with scale
platform.
Remove objects around scale
and press the zero key.
Scale does not
reach weight
capacity.
Platform incorrectly
seated or mechanical
interference.
Ensure platform correctly seated.
Check for foreign matter under
platform.
Air currents moving
across platform.
Move scale to another location.
Scale in motion. Stabilize scale.
Inconsistent
weights.
Platform or item being
weighed touching
another object.
Clear area around scale.