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ViewStation EX User Guide
54 www.polycom.com
update your system. Note that you need to decompress the
file before you can run the Softupdate application.
6. Double-click the Softupdate.exe icon to open the application.
7. When the application opens, click the Softupdate button.
8. Enter the IP address of your system in the dialog box that
appears. If you have an administrative password, enter it here
and click OK. If you don’t have a password, leave it blank and
click OK.
9. Softupdate will locate your system and provide basic
configuration information. To delete your existing address book
and files, check the appropriate boxes.
10. Click the Continue button.
11. As the software is being upgraded, you will be informed of its
progress. When it is finished, click the OK button. The system
will automatically reboot. Your system software has been
loaded.
12. If you have purchased an MP upgrade key for multipoint calls,
please refer to Upgrading the System for Multipoint Calls
on
page 55 for instructions on entering the key.
Updating System Software Remotely
Your reseller can update your system software remotely by calling
your system and downloading the new version to your system. The
process takes approximately 10 to 15 minutes in a 2 x 64 kbps call.
Follow these steps to remotely upgrade your system:
1. Contact your reseller to have the software update transmitted to
your system.
2. Give the reseller your Software Update Password and the
Admin Password (if entered) for your system. These passwords
can be found on the System Info > Admin Setup > Security
screen. They are implemented to prevent unauthorized access
to your system.
3. The reseller will place a call to your system and download the
software to your system. You will see a Remote Software
Update screen on your system. This screen will keep you