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Troubleshooting
This chapter provides suggestions for troubleshooting your drives in the unlikely event you encounter
a problem with them.
Topics in this chapter are:
• “Missing or Damaged Parts” on page 49
• “SCSI ID Problems” on page 50
• “SCSI Termination Problems” on page 50
• “Mounting Hardware Problems” on page 50
• “Drive Does Not Work” on page 50
• “Power-On Self-Test Fails” on page 51
• “Computer Does Not Boot” on page 51
• “Computer Does Not Recognize Drive” on page 51
• “Backup Program Does Not Recognize Drive” on page 52
• “Write Error” on page 52
• “Hardware Error” on page 52
Missing or Damaged Parts
If any of the contents included with your DDS-4 or DAT 72 drive are missing or damaged, contact
your place of purchase immediately.