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APPENDICES
Error messages F
These display messages are helpful in determining the status of the printer and possible
corrective action when operation does not appear to be normal.
Error Messages
Error messages consist of the message “Internal ERROR: Shutdown” on line 2 of the
display. On line 4, a specific message will appear. If you cannot clear the error, record
the message and the sequence of events leading to the message so that you can describe
the problem to ENCAD technical support personnel.
If the “Servo shutdown” message displayed, cycle the printer's power to clear the error.
Cartridge Errors
The printer automatically performs tests on the cartridges and uses the information to
improve image quality, monitor cartridge life, and update the user with system status.
Some tests are performed between prints and require no user input, while others
require user input.
The following are cartridge-related error messages.
Error Message Corrective Action
Unrecognized cartridge Be sure the cartridge is a NovaJet PRO 600e
cartridge. Your printer will not work with NovaJet,
NovaJet PRO, or NovaJet PROe cartridges.
Remember, the printer is reading the value
programmed into the chip on the cartridge, it is not
actually detecting the cartridge type. Replace the
cartridge if necessary.
Cartridge end of life attained. Replace cartridge. You can check cartridge status
by choosing Cartridge Info from the Service menu.
End of cartridge life is indicated as 100%. When
256% is displayed, no further printing occurs until
the cartridge is replaced.
Unrecognized ink type. Be sure the cartridge is a NovaJet PRO 600e
cartridge. Your printer will not work with NovaJet,
NovaJet PRO, or NovaJet PROe cartridges.
Ink type information is stored on the cartridge chip.
If you are using a new type of ink which has been
introduced since you purchased your printer, you
will need to upgrade the printer's firmware to
accommodate the new ink type. Check ENCAD's
web site at www.encad.com for instructions.