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SECTION 7.
TROUBLESHOOTING
This section has been devised to help you if you are unable to produce output on the
CL Series “e” printers. Use this section to make sure the basics have been checked
before deciding you are unable to proceed any further. The section is divided into
three parts:
•
Initial Checklist
•
IEEE1284 Parallel Interface
•
RS232C Serial Interface
INITIAL CHECKLIST
1. Is the printer powered up and ON-LINE?
2. Is the ERROR light on the front panel off? Is this light is on, it may mean
the Print Head Assembly or the Label Hold-Down is not closed and latched
in position..
3. Are the LABEL and RIBBON lights on the front panel off? If these lights are
on, the labels or ribbons may be incorrectly loaded.
USING THE IEEE1284 PARALLEL INTERFACE
1. Is the IEEE1284 printer cable connected securely to your parallel port
(DB-25S Female) on the PC and to the Parallel Interface connector on the
printer?
WARNING: Never connect or disconnect interface cables (or use a switch box)
with power applied to either the printer or the host. This may cause damage
to the interface circuitry and is not covered by warranty.
2. Does the Parallel interface cable used meet IEEE1284 specifications? If it
does not and you are connected to an IEEE1284 or ECP parallel port on
the computer, the printer may not be able to communicate correctly.
3. Is there more than one parallel interface port on your PC (LPT1, LPT2,
etc.)? If so, make sure you are sending data out the correct port.
4. Is the IEEE1284 Interface Module installed in the printer? Older versions
of the Parallel Interface module will not work correctly in the “e” printers.
5. When you send the print job to the printer, and it does not respond, do
you get an error message on your PC that says “Device Fault” or something
similar?
SATO CL Series “e” Printers PN 9001074 Rev. B Page 7-1