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Appendix B: Warranty, Product Registration and Support
Warranty and Limitation of Liability
Server Technology, Inc. agrees to repair or replace Products that fail due to a defect within twelve (12)
months after the shipment date of each Product unit to Buyer (“Warranty Period”). For purposes of this
Agreement the term “defect” shall mean the Product fails to operate or fails to conform to its applicable
specifications. Any claim made pursuant to this Agreement shall be asserted or made in writing only
by Buyer. Buyer shall comply with Server Technology’s Standard Return Merchandise Authorization
(“RMA”) procedure for all warranty claims as set forth in Server Technology’s operation manual.
Buyer must return Products in original packaging and in good condition. This limited warranty
does not include labor, transportation, or other expenses to repair or reinstall warranted Products on site
or at Buyer’s premises.
Server Technology reserves the right to investigate any warranty claims to promptly resolve the
problem or to determine whether such claims are proper. In the event that after repeated efforts Server
Technology is unable to repair or replace a defective Product, then Buyer’s exclusive remedy and
Server Technology’s entire liability in contract, tort, or otherwise shall be the payment by Server
Technology of Buyer’s actual damages after mitigation, but shall not exceed the purchase price actually
paid by Buyer for the defective Product.
Server Technology shall have no responsibility or liability for any Product, or part thereof, that (a) has
had the Serial Number, Model Number, or other identification markings altered, removed or rendered
illegible; (b) has been damaged by or subject to improper installation or operation, misuse, accident,
neglect and/or has been used in any way other than in strict compliance with Server Technology’s
operation and installation manual; (c) has become defective or inoperative due to its integration or
assembly with any equipment or products not supplied by Server Technology; (d) has been repaired,
modified or otherwise altered by anyone other than Server Technology and/or has been subject to the
opening of any sealed cabinet boxes without Server Technology’s prior written consent. If any
warranty claim by Buyer falls within any of the foregoing exceptions, Buyer shall pay Server
Technology its then current rates and charges for such services.
THE ABOVE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. SERVER SHALL NOT BE
LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR EXEMPLARY DAMAGES;
EVEN OF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
For warranty issues, contact the Product Support Department at the number listed above. All repair and
return shipments must be approved by Server and must be accompanied by a RMA (Return
Merchandise Authorization) number and dated proof of purchase.
Product Registration
Registration is your key to special offers and services reserved for Registered Users.
• Excellent Technical Support Services
• Special Update and Upgrade Programs
• Warranty Protection
• Extended Warranty Service
• New Product Information
Register your products online today!
www.servertech.com
Sentry Global Security Modem Appendices • 17
Installation and Operations Manual