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Technical Support
Server Technology understands that there are often questions when installing and/or using a new
product. Free Technical Support is provided from 8:30 AM to 5:00 PM, Monday-Friday, Pacific Time.
Server Technology, Inc.
1040 Sandhill Drive Tel: 775.284.2000 Web: www.servertech.com
Reno, Nevada 89521 USA Fax: 775.284.2065 Email: support@servertech.com
Return Merchandise Authorization
If you have a unit that is not functioning properly and is in need of technical assistance or repair:
Submit a request for support by phone at the above number, or via the web at
www.servertech.com/support
Be ready to provide: Company Name
Contact Name, Phone Number, and Email address
Model or Part Number (from the label on the equipment)
Server Technology Serial Number
Version of firmware
Description of problem
1. Technical Support will work to diagnose/resolve the problem remotely, if possible. If the problem
cannot be resolved, Technical Support will then issue an RMA# for the return/repair of the
equipment in question. RMA#’s are valid for 30 days only from the issue date.
2. Shipping charges for the return of the equipment to Server Technology shall be the responsibility
of the customer. For warranty repairs, Server Technology shall assume return shipping charges but
for non-warranty repairs, the shipping charges shall be billed.
3. The RMA# shall be placed conspicuously on all shipping documentation, associated
correspondence, and the shipping container.
4. Equipment must be returned in proper/original packaging to protect the equipment in transit. The
customer shall be financially responsible for any damage/destruction of the equipment due to
improper packaging.
5. Equipment shall typically be turned around within 48-72 hours of receipt at Server Technology.
Equipment under warranty shall be repaired at no cost. Equipment NOT under warranty shall be
repaired at the standard labor rate plus parts. Upon diagnosis of the equipment, the customer shall
be notified of estimated charges prior to repair.
6. For non-warranty repairs, return of the equipment will be expedited with the inclusion of a
Purchase Order or credit card number for incurred charges.
18 • Appendices Sentry Global Security Modem
Installation and Operations Manual