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User’s Guide 9-9
Error and Warning Messages
Troubleshooting
Error Messages
The table below lists error messages, the possible causes of each error, and the actions required
to recover from each error. When Error messages are displayed, the printer stops printing and
user intervention is required before printing can continue.
Error Message Line 1 Error Message Line 2 Possible Cause Action
Exit Jam
Offset Tray Jam
Duplex Jam
Remove Paper There is a paper jam inside
the printer.
Remove the jammed paper from the
indicated location.
Cover Open Close Top Cover The top cover is open. Close the top or rear cover.
Cover Open Close Rear Cover The rear cover is open. Close the rear cover.
Cover Open Close OCT Cover The offset tray cover is
open.
Close the offset tray cover.
Ready Tray 1 Missing Tray 1 is not in the printer. Insert the tray.
Ready Tray 2 Missing Tray 2 is not in the printer. Insert the tray.
Ready Tray 3 Missing Tray 3 is not in the
optional feeder.
Insert the tray.
Ready Tray 4 Missing Tray 4 is not in the
optional feeder.
Insert the tray.
Load Paper Tray1 Paper Size/Paper Type Tray 1 is empty. Load paper into the tray.
Load Paper Tray2 Paper Size/Paper Type Tray 2 is empty. Load paper into the tray.
Load Paper Tray3 Paper Size/Paper Type Tray 3 is empty. Load paper into the tray.
Load Paper Tray4 Paper Size/Paper Type Tray 4 is empty. Load paper into the tray.
Paper Size Error Paper Size/Press Start The paper size is not
supported by the printer.
Check paper size specifications and load
paper that meets specifications.
Output Tray Full Remove Paper The Standard Output Tray
is full.
Remove paper from the tray.
Offset Tray Full Remove Paper The Offset Catch Tray is
full.
Remove paper from the tray.
Toner Missing Install/Reset The Toner Cartridge is
missing or not installed
correctly.
Install the Toner Cartridge or reinstall
the toner correctly.
ID Mismatch Wrong Toner Cartridge is
installed.
Remove Toner Cartridge and install the
correct one.
Restart Printer Press the next key several times noting
all the numbers shown. Power the printer
off and wait 30 seconds and power on
again. Contact your printer support desk
if the error reoccurs quoting the numbers
displayed.