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Problems and Solutions
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10. Trouble-
shooting
Reception and copying problems
Problem Solution
The power is on, but no
reception takes place.
• Make sure that the telephone line cord is plugged into
the TEL. LINE socket, and not the TEL. SET socket.
The printing paper comes
out blank when you try to
receive a document.
• Make sure that the document is loaded properly in the
feeder of the transmitting machine. Make a copy or
print a report to confirm the printing ability of your
machine.
General print quality is
poor.
• It is important to select a paper that is appropriate for
the thermal transfer printer in your fax. We
recommend using laser quality paper that has a very
smooth finish. Copier paper will work, but it
sometimes tends to yield a lighter print quality.
The received document is
faint.
• Ask the other party to send higher contrast
documents. If the contrast is still too low, your fax
machine may need service. Make a copy or print a
report to check your machine’s printing ability.
Received images are
distorted.
• Noise on the telephone line may cause distortion.
Have the other party try sending the document again.
• The print head may be dirty. See Print head on page
88.
• Make a copy or print a report on your fax machine. If
the copy or report is also distorted, your fax machine
may need service.
A received document or
copy prints out in strips.
• Make sure the printer compartment cover is
completely closed (press down on both sides of
each).
The quality of copies is
poor and/or black spots
appear.
• Any dirt or material on the scanning glass will cause
spots to appear on copies and transmitted faxes.
Clean the scanning glass as explained on page 88.
Reception/copying is
interrupted.
• If reception or copying takes place continuously for a
long time, the print head may overheat. Turn off the
power and let it cool down.
all-fo1530a.book Page 91 Tuesday, December 5, 2000 2:07 PM