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Jam clearance 43
Clearing a media jam (con’t)
More tips for clearing media jams
1. If the jam error message does not clear, double-
check the following points.
2. Inspect the edge of the media roll to ensure
there is no damage.
3. Determine if the media is wrinkled on the media
roll. If yes, replace the media roll.
4. Ensure the end caps are set properly. Refer to
Loading and removing media
for installation.
5. Inspect the media feeders. If pieces of media
remain in the media path, remove them. The
steps to inspect the media feeders are:
a. Open the printer’s top and front covers.
b. Rewind the loaded media.
c. Remove all media rolls from the printer.
d. Grasp the handle of the printer’s feed guide
unit.
e. Carefully open the feed guide unit as
indicated in the illustration to the left. Be
sure to open the feed guide completely.
WARNING: The feed guide unit can open
quickly and fall unexpectedly into your
hands.