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Page 34 SonicWALL Global VPN Client 4.0 Administrator’s Guide
Accessing Technical Support
Selecting Help>Technical Support accesses the SonicWALL Support site at
http://www.sonicwall.com/support/
The SonicWALL Support site offer a full range of support services including extensive online resources
and information on SonicWALL’s enhanced support programs.
Viewing Help Topics
Selecting Help>Help Topics displays SonicWALL Global VPN Client help system window. You can
access help topics using the following options:
• Contents - displays help in a table of contents view.
• Index - displays help in an alphabetical topic view.
• Search - allows you to search the help system using keywords.
Uninstalling the SonicWALL Global VPN Client (Windows 98 SE)
You can easily uninstall the SonicWALL Global VPN Client and choose to save or delete your VPN
connection policies as part of the uninstall process.
To uninstall the SonicWALL Global VPN Client:
Alert! You must exit the SonicWALL Global VPN Client before uninstalling the program.
1. Launch the Windows Control Panel
2. Double-click Add/Remove Programs.
3. Select SonicWALL Global VPN Client and then click Change/Remove. The SonicWALL Global VPN
Client Setup Wizard appears.
4. In the Confirm File Deletion dialog box, click OK to confirm the removal of the SonicWALL Global
VPN Client.
5. Choose Delete all individual user profiles if you want to delete all you existing VPN connection
profiles. If you leave this setting unchecked, the VPN connection profiles are saved and appear again
when you install the SonicWALL Global VPN Client at another time.
6. Choose Retain MAC Address if you want to retain the same SonicWALL VPN Adapter MAC address
the next time you install the Global VPN Client. Click Next.
Alert! If you are upgrading SonicWALL Global VPN Client from an earlier version to 4.0 and want to use
the Retain MAC Address uninstall feature of the SonicWALL Virtual Adapter, you must uninstall the
earlier version before installing Global VPN Client 4.0.
7. After the Global VPN Client is removed, select Yes, I want to restart my computer now, and then
click Finish.
Configuring SonicWALL Security Appliances for
Global VPN Clients
SonicWALL’s GroupVPN policy provides the automatic provisioning of SonicWALL Global VPN Client
from the SonicWALL security appliance. The GroupVPN policy is only available for SonicWALL Global
VPN Clients. SonicWALL GroupVPN supports two IPSec keying modes: IKE using shared secret and
IKE using 3rd Party Certificates.
Once you create the GroupVPN policy, you configure GroupVPN to automatically provision SonicWALL
Global VPN Clients by downloading the policy, or exporting the policy file for manual installation in the
SonicWALL Global VPN Client.