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Getting Help
Sony provides several support options for your Sony computer. When
you have questions about your computer and the preinstalled software,
check these sources for answers, in the following sequence:
1
Read Me First
Contains Frequently Asked Questions, the most up-to-
date information on using your computer, and
software support information.
2
User Guide
Explains how to use your notebook computer and
peripheral devices, and solve common problems. Also
includes product specifications.
3
Electronic
Documentation
Read Me First
and the
User Guide
are also available
electronically on your hard drive, along with two
additional documents:
Customizing Your VAIO Model
Name
and
Troubleshooting Help
. You can access this
electronic documentation from the Windows Start
menu by selecting Programs/VAIO/Documentation.
4
Manuals and
online help files
that may
accompany your
preinstalled
software
Most of the manuals for preinstalled software are
located on your hard disk drive as online help files.
You can access the online help files from the Help
menu in the specific application. A printed manual is
available for some applications.
5
Knowledge
Database
Provides instant access to information on commonly
encountered problems. Enter a description of your
problem and the Knowledge Database searches for the
corresponding solutions online. You can access the
Sony Knowledge Database at http://www.sony.com/
pcsupport
6
Sony Fax-on-
Demand
This service provides you with answers to commonly
asked questions. You can use this automated service to
request a list of available topics and then select the
topics that you want to receive. To contact the Sony
fax-on-demand service, call 1-888-4SONYPC (1-888-
476-6972). (Requires a fax machine or your fax
software.)
7
Software
Updates
You can download the latest software updates and
software patches for your Sony computer by selecting
Software Updates on the Sony PC Support web page at
http://www.sony.com/pcsupport