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Support Options
If you have questions about your computer or the preinstalled programs, refer to
the following sources for answers in the sequence listed below.
1 VAIO® Computer User Guide
The on-screen VAIO® Computer User Guide and the printed VAIO®
Computer Quick Start provide information on how to maximize your
computer capabilities and solve common problems.
2 Program Guides and Help Files
The preinstalled programs on your computer may come with individual
help guides. These guides are stored on the hard disk as on-screen Help
files. You can find the Help files from the Help menu under the specific
program.
3 Operating System Online Support
Your computer comes preinstalled with a Microsoft® Windows®
operating system. For operating system support, you can visit Microsoft®
customer support at: http://support.microsoft.com/directory/.
4 VAIO Support Agent
You can find VAIO Support Agent by clicking Start and All Programs
(Programs for Windows® 2000) and VAIO Support and VAIO Support
Agent. Using advanced diagnostic technology, Sony’s VAIO Support
Agent runs scheduled protections of your programs, network settings, and
other important program settings. When your program is protected, you
can use VAIO Support Agent to repair program problems by restoring the
program to any of the previously protected states.
5 Sony Computing Support
This service provides instant access to information on commonly
encountered problems. Type a description of the problem and the
Knowledge Database searches for the corresponding solutions online.
You can visit Sony Computing Support at:
http://www.sony.com/pcsupport.