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VAIO Digital Studio Computer User Guide
76
My modem connection is slow.
Many factors influence modem connection speed:
❑ Telephone line noise
❑ Incompatibility with other telephone equipment such as fax machines or
other modems.
❑ Internet Service Providers (ISP) connection capability may vary.
If you think your modem is not connecting properly to other PC-based modems,
fax machines, or your ISP, check the following:
❑ Contact your phone company and ask them to verify that your phone line is
free from line noise.
❑ If your problem is fax-related, check that there are no problems with the fax
machine you are calling and that it is compatible with fax modems.
❑ For optimum performance, verify that your ISP point of presence (POP)
phone number is compliant with V.90 standards.
❑ If you are having a problem connecting with your ISP, check that they are
not experiencing technical problems.
❑ Try connecting your modem through another phone line, if available.
My modem does not work.
Your modem may be experiencing equipment or software conflicts. If your
modem is not functioning properly, check the following:
❑ Check that the phone line is plugged into the Line jack.
❑ Check that the phone line is working properly. You can verify the line by
plugging in an external device such as a standard telephone or fax machine
and listening for a dial tone.
❑ Check that the access phone number (POP) is correct.
❑ All software applications that are preinstalled by Sony are compatible with
your computer’s modem. If you have installed other software, contact the
software publisher for information on how to configure the software in order
to recognize the modem.