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Troubleshooting Software
My software program stops responding or crashes.
Contact the software publisher or designated provider for technical support.
Refer to “Application, Driver, and System Recovery CDs” for more information.
When I click an application icon, the message “You must
insert the application CD into your optical drive” appears and
the software does not start.
❑ Some titles require specific files that are located on the application CD.
Insert the disc and try starting the program again.
❑ Make sure you place the CD in the tray with the label side facing up.
What software do I use for CD-R/CD-RW software functions?
❑ Sony recommends using the preinstalled SonicStage software’s Record
function to create any CDs on your VAIO ® com puter, if the specific model
you purchased is preconfigured with all necessary components for CD-R and
CD-RW capability. Downloading the op tional RealJukebox CD-burning
component to create any CDs on your computer may interfere with normal
system operations.
Why is my computer operating improperly after downloading
the CD-burning feature of RealJukebox® software?
Sony does not guarantee the performance of the “Create CD” feature that is
provided by the software, RealJukebox2 Basic for Sony. Some CD-ROM drives
or drivers may experience problems when using this feature. For more
information about this issue, visit the RealNetworks Service and Support Web
site at http://service.real.com.
I cannot use the DVgate™ software.
❑ If your notebook is using the Ultimate Battery Life profi le for its power
saving mode, you cannot use DVgate or Smart Connect software. Pl ease
select another profile. Preferably, connect your notebook to AC power when
using these features.