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Additional information
Limited warranty
(for the U.S.A. only)
SONY ELECTRONICS INC. (“SONY”) warrants this Product and its accessories
against defects in material or workmanship as follows:
1. PRODUCTS: For a period of one (1) year from the date of purchase, SONY will, at
its option, either repair or replace the defective parts and/or the Product (
i.e., AIBO)
with new or rebuilt replacements. After this one (1) year period, you must pay all parts
and labor charges.
2. ACCESSORIES: For a period of thirty (30) days from the date of purchase, SONY
will, at its option, either repair or replace defective parts and/or accessories (
i.e., AC
adapter and battery pack) with new or rebuilt replacements. After this thirty (30) day
period, you must pay all parts and labor charges.
3. REPAIRS: For a period equal to the longer of (a) the remainder of the original
limited warranty period on the original Product or accessory, or (b) for 90 days after the
date of repair/replacement of Products or for 30 days after the date of repair/
replacement of accessories, SONY will repair or replace defective parts, accessories
and/or Products used in the repair or replacement of Products or accessories under this
Limited Warranty with new or rebuilt replacements.
To obtain warranty service, you must first obtain an event number from AIBO Customer
Link (page 8). You will need to return the Product and all accessories to SONY in the
original carton, using the original packaging materials. All supplied accessories must
be returned with the Product. SONY is not responsible for any damage during shipment
arising from the failure to properly pack the Product or accessory being returned to
SONY or from any damage caused by or resulting from the carrier’s handling. For
information on returning your Product or accessories for warranty repair, please contact
the AIBO Customer Link.
This warranty does not cover customer instruction, installation or set up adjustments.