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Troubleshooting Software
My software program stops responding or crashes.
Contact the software publisher or designated provider for technical support.
Refer to “Application, Driver, and System Recovery CDs” for more information.
When I click an application icon, the message “You must
insert the application CD into your optical drive” appears and
the software does not start.
❑ Some titles require specific files that are located on the application CD.
Insert the disc and try starting the program again.
❑ Make sure you place the CD in the tray with the label side facing up.
I cannot use the DVgate™ software.
If your notebook is using the Ultimate Battery Life profile for its power saving
mode, you cannot use DVgate or Smart Connect software. Please select another
profile. Preferably, connect your notebook to AC power when using these
features.
My computer’s start-up time seems longer after I have
installed AOL. What can I do?
On some computers, installing America Online® (AOL) may increase boot time
by up to a minute. If you experience this on your system and would like to speed
up the time required to start your computer, you may want to disable the AOL
WAN driver. Do the following:
1 Click Start in the Windows® taskbar and select Control Panel.
2 Click Network and Internet Connections, and select Network Connections.
3 Right-click on the Local Area Connection with device name “WAN Network
Driver,” and select Disable.
Verify that your AOL connection still functions satisfactorily with the WAN
Network Driver disabled. If you need to reverse this setting, repeat the steps
above and select Enable.