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Troubleshooting
6 Double-click the listed drive, and select the Properties tab.
7 Click to select the Enable digital CD audio for this CD-ROM device check box, if it is not selected.
You can confirm the driver software by selecting the Driver tab, and clicking Driver Details.
8 Click OK to close the window.
❑ Make sure an adhesive label was not attached to the CD or DVD. Adhesive labels can come off while the disc is in the optical
disc drive and damage the drive or cause it to malfunction.
❑ If a region code warning appears, the disc may be incompatible with the optical disc drive. Check the DVD package to make
sure the region code is compatible with the optical disc drive.
❑ If you notice condensation on the computer, do not use the computer for at least one hour. Condensation can cause the
computer to malfunction.
❑ Make sure your computer is running on AC power supply and try the disc again.
What should I do if I cannot write to CD?
❑ Do not launch any software application or allow any to launch automatically, not even a screen saver.
❑ Do not use the keyboard.
❑ Do not use a CD-R/RW disc that has a label affixed to it. This could cause a write error or other damage.
What should I do if I cannot write to DVD? (on selected models only)
❑ Are you using the correct DVD recordable media?
❑ Check which DVD recordable format is compatible with your computer's built-in DVD recorder (DVD-R / DVD-RW / DVD+R /
DVD+RW). Note the possibility that some brands of DVD recordable media do not work.
❑ The preinstalled software on your computer does not support copying DVD movies. Macrovision or a similar video protection
technology prevents users from copying DVD movies. Copying a DVD movie would be a copyright infringement and therefore
illegal.