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13-1
EO1-33015
13. TROUBLESHOOTING
13. TROUBLESHOOTING
13. TROUBLESHOOTING
Solution
1. Re-fit the media correctly.
→ Press the RESTART key.
2. Remove the cause of the jam and
replace the media correctly.
→ Press the RESTART key.
3. Turn the power off then on again.
Select the correct sensor.
→ Feed the media.
4. Adjust the sensor position.
→ Press the RESTART key.
5. Turn the power off then on again.
Set the correct media size.
→ Feed the media.
6. Set the threshold (see page 12-6).
Else
Turn the power off and call your
Authorized Service representative.
Lower the print head or raise the pinch
roller lever.
→ Press the RESTART key.
Load new media.
→ Press the RESTART key.
Load a new ribbon.
→ Press the RESTART key.
Problem
1. The media is not fitted correctly.
2. The media path is jammed and does not
feed smoothly.
3. The installed media type does not match
the selected sensor.
4. The black mark position on the media
does not match the sensor position.
5. The installed media size is different from
the programmed size.
6. The feed gap sensor cannot see the
difference between the print area and
the gap.
Feed or printing has been attempted while
the print head is raised or the pinch roller
lever is depressed.
The media has run out.
The ribbon has run out.
Error Message
PAPER JAM
∗∗∗∗
HEAD OPEN
∗∗∗∗
NO PAPER
∗∗∗∗
NO RIBBON
∗∗∗∗
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn
the power off, unplug the printer, then contact your TOSHIBA TEC representative for assistance.