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If Something Goes Wrong
Resolving a hardware conflict
To determine if your computer has an internal Wi-Fi
®
adapter, check
the device list in Device Manager (part of the Windows
®
Control
Panel). Some Toshiba models may have a Wi-Fi
®
antenna switch
even though they do not have an internal Wi-Fi
®
adapter.
❖ Verify that signal strength is good using the utility provided
with the Wi-Fi
®
adapter.
❖ If another computer is on the same network, verify that it has
network access, and can connect to the Internet. If, for
example, the other computer cannot browse to a public Web
site, the ISP’s (Internet Service Provider) service may be
disrupted.
❖ Verify that the Service Set Identifier (SSID), or network name,
is correct—i.e., that it matches the SSID assigned to the access
point you are attempting to connect through. SSIDs are case-
sensitive. Toshiba provides a Client Manager utility for setting
and managing SSIDs.
❖ Check the Control Panel’s Device Manager to verify that the
Wi-Fi
®
adapter is recognized by the Windows
®
operating
system, and that the driver is loaded. Carefully note any error
messages—these will be very helpful if you should confer with
a support technician at a later time.
❖ Verify that the network connection is configured to obtain its
Internet Protocol (IP) address dynamically:
1 Click Start, Control Panel.
2 Double-click Network and Internet Connections.
3 Right-click the name of your wireless network connection,
then click Properties.
4 Select Internet Protocol (TCP/IP), then click Properties.
5 Select Obtain an IP address automatically.
6 Click OK, then click Close.
❖ Use IPCONFIG to verify that the computer has a useful IP
address—one other than the private address of
169.254.xxx.xxx assigned by Windows
®
.
❖ Click Start, then click Run...
❖ Enter
Cmd and press Enter.
NOTE