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User’s Manual 8-24
Troubleshooting
i.LINK (IEEE1394) device
Modem
Problem Procedure
i.LINK device does not
function
Make sure the cable is securely connected to the
computer and to the device.
Make sure the device’s power is turned on.
Reinstall the drivers. Click Start -> Control
Panel, switch to the Classic View, then double-
click the Add Hardware icon. Follow the on-
screen directions.
Restart Windows.
If problems persist, contact your dealer.
This information is applicable to the models equipped with a built-in
modem.
Problem Procedure
Communication
software can’t initialize
modem
Make sure the computer's internal modem
settings are correct - please refer to the Phone
and Modem Options link within the Windows
Control Panel.
You can hear a dial
tone but can’t make a
call
If the call is going through a Private Branch
Exchange (PBX), take care to ensure that the
communication application's tone dial detection
feature is disabled..
You place a call, but a
connection can’t be
made
Make sure that the settings are correct within
your communication application.
After making a call you
can’t hear a ring
Ensure that the communication application's tone
or pule dialling selection feature is set correctly.
Communication is cut
off unexpectedly
The computer will automatically cut off
communication when connection with the carrier
is not successful for a set time interval - try
lengthening this time interval within your
communication application.
A CONNECT display is
quickly replaced by NO
CARRIER
Ensure that the communication application's
error control feature is set correctly.