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If Something Goes Wrong
Problems that are easy to fix
The Details button displays information that the software
manufacturer needs to help you solve your problem.
2 Press
Ctrl and c simultaneously to copy the text to the
clipboard.
3 Open Notepad (click Start, point to Programs, then point to
Accessories and click Notepad).
4 Press Ctrl and v simultaneously to paste the details into
Notepad.
5 Add a paragraph break and type some notes describing what
you were doing when you received the message.
6 Save the file and refer to it when you contact the software
manufacturer.
You open a program that immediately stops responding.
If CPU Sleep mode is on (enabled), it may stop a program from
responding. Close the program you are trying to open and turn off
(disable) Sleep mode. Then, try to run the program again.
To close the program:
1 Press
Ctrl, Alt, and Del simultaneously.
The Close Program dialog box displays all the programs and
processes currently in operation. If the program has stopped
responding, the words “not responding” appear beside it.
2 Click End Task, then click Cancel.
To disable Sleep mode:
1 Turn off the computer.
2 Hold down the
Esc key and turn on the computer.
The following message displays:
Check system. Then press [F1] key
3 Press F1.
The computer displays a setup screen.