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144 Zebra ZXP Series 7 Card Printer User’s Manual P1036101-002
7: Troubleshooting
Introduction
OCP Error Messages
Important • If the Possible Solution does not solve your problem, contact Zebra
Technical Support.
CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION
5
FIRMWARE UPGRADE
ERROR
Firmware upgrade incompatibility. Verify the version, and retry installing
the firmware.
6
DIAGNOSTIC ERROR Error encountered in Diagnostic
Mode.
Power cycle the printer, and retry.
7
FIRMWARE UPGRADE
ERROR
Firmware upgrade failed. Verify the version, and retry installing
the firmware.
8
CRITICAL ERROR
SHUTTING DOWN
Major malfunction encountered. Contact Zebra Technical Support.
3001
PRINTER OFFLINE Status toggled (offline/online) via the
OCP Advanced Settings Menu.
Change status to online via the OCP
Advanced Settings Menu.
4003
CARD JAM Card is jammed in the Printer. Clear the card path.
4014
CARD FEED ERROR Card is jammed in Feeder Cartridge,
- or -
a. Clear card jam in Feeder
Cartridge, and re-seat Feeder
Cartridge.
b. Ensure that cards are not stuck
together and that they are the
correct thickness (10 to 50 mil).
The printer is out of cards. a. Load cards in the Feeder
Cartridge.
b. Re-seat the Feeder Cartridge.
4015
CARD NOT INSERTED Card was not fed into the Manual
Feed Slot within 30-second period.
Retry and feed a card into the
Manual Feed Slot, or cancel the
operation.
5001
OUT OF RIBBON Print ribbon has run out. Load a new roll of print ribbon.
5002
INVALID RIBBON Print ribbon does not match the
printer.
Verify the part number of the print
ribbon is correct on OCP.
5003
RIBBON JAM Print ribbon is jammed. a. Check the print ribbon.
b. Reinstall the print ribbon.
c. Repair the break in the print
ribbon and reinstall.
5006
RIBBON BEMF ERROR Problem with the Back EMF (BEMF)
of the ribbon motors.
Contact Zebra Technical Support.
5007
RIBBON COLOR
DETECT ERROR
Print ribbon is not installed correctly. Reinstall the print ribbon. If
reinstalling the ribbon does not solve
the problem, contact Zebra Technical
Support.
5008
INVALID RIBBON Print ribbon does not match the
printer.
a. Verify the part number of the print
ribbon is correct on OCP.
b. Power cycle the printer, and retry.
6009
FLASH ERASE ERROR There is a problem when accessing
flash memory.
Power cycle the printer, and retry.