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Contact Us
3Com offers telephone, internet, and e-mail access to technical support and repair
services. To access these services for your region, use the appropriate telephone num-
ber, URL, or e-mail address from the table in the next section.
Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and other service benefits, you
must first register your product at: http://eSupport.3com.com/
When you contact 3Com for assistance, please have the following information ready:
• Product model name, part number, and serial number
• A list of system hardware and software, including revision level
• Diagnostic error messages
• Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain a return materials
authorization number (RMA). Products sent to 3Com without authorization numbers
clearly marked on the outside of the package will be returned to the sender
unopened, at the sender’s expense. If your product is registered and under warranty,
you can obtain an RMA number online at http://eSupport.3com.com/. First-time
users must apply for a user name and password.
Telephone numbers are correct at the time of publication. Find a current directory of
3Com resources by region at: http://csoweb4.3com.com/contactus/
Country Telephone Number
Asia, Pacific Rim — Telephone Technical Support and Repair
Australia 1800 075 316
Hong Kong 2907 0456
India 000 800 440 1193
Indonesia 001 803 852 9825
Japan 03 3507 5984
Malaysia 1800 812 612
New Zealand 0800 450 454
Philippines 1800 144 10220 or 029003078
P.R. of China 800 810 0504
Singapore 800 616 1463
South Korea 080 698 0880
Country Telephone Number
Taiwan 00801 444 318
Thailand 001 800 441 2152
Pakistan Call the U.S. direct by dialing 00 800 01001, then dialing 800 763 6780
Sri Lanka Call the U.S. direct by dialing 02 430 430, then dialing 800 763 6780
Vietnam Call the U.S. direct by dialing 1 201 0288, then dialing 800 763 6780
You can also obtain non-urgent support in this region at this email address
apr_technical_support@3com.com
Or request a return material authorization number (RMA) by FAX using this number:
+61 2 9937 5048, or send an email at this email address:
ap_rma_request@3com.com
Country Telephone Number
Europe, Middle East, and Africa — Telephone Technical Support and Repair
From anywhere in these regions not listed below, call: +44 1442 435529
From the following countries, call the appropriate number:
Austria 0800 297 468
Belgium 0800 71429
Denmark 800 17309
Finland 0800 113153
France 0800 917959
Germany 0800 182 1502
Hungary 06800 12813
Ireland 1 800 553 117
Israel 180 945 3794
Italy 800 879489
Luxembourg 800 23625
Netherlands 0800 0227788
Norway 800 11376
Poland 00800 4411 357
Portugal 800 831416
Russia 88005558588
Saudi Arabia 800 8 445 312
South Africa 0800 995 014
Spain 900 938 919
Sweden 020 795 482
Switzerland 0800 553 072
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