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Preface
4
Support from Your Network Supplier
If you require additional assistance, contact your network supplier. Many
suppliers are authorized 3Com service partners who are qualified to provide a
variety of services, including network planning, installation, hardware
maintenance, application training, and support services.
When you contact your network supplier for assistance, have the following
information ready:
■
Product model name, part number, and serial number
■
A list of system hardware and software, including revision levels
■
Diagnostic error messages
■
Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the following section
on how to contact 3Com.
Support from 3Com
If you are unable to obtain assistance from the 3Com online technical
resources or from your network supplier, 3Com offers technical telephone
support services. To find out more about your support options, please the
3Com technical telephone support phone number at the location nearest you.
When you contact 3Com for assistance, have the following information ready:
■
Product model name, part number, and serial number
■
A list of system hardware and software, including revision levels
■
Diagnostic error messages
■
Details about recent configuration changes, if applicable