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K-2 Appendix K
4. Internet Newsgroups. They are a great source of information and many people there can
offer help. ABIT's Internet News group, alt.comp.periphs.mainboard.abit
, is an ideal
forum for the public to exchange information and discuss experiences they have had with
ABIT products. Many times you will see that your question has already been asked before.
This is a public Internet news group and it is reserved for free discussions. Here is a list of
some of the more popular ones:
alt.comp.periphs.mainboard.abit
comp.sys.ibm.pc.hardware.chips
alt.comp.hardware.overclocking
alt.comp.hardware.homebuilt
alt.comp.hardware.pc-homebuilt
5. Ask your reseller. Your ABIT authorized distributor should be able to provide the fastest
solution to your technical problem. We sell our products through distributors who sell to
resellers and stores. Your reseller should be very familiar with your system configuration
and should be able to solve your problem much more efficiently than we could. After all,
your reseller regards you as an important customer who may purchase more products and
who can urge your friends to buy from him or her as well. They integrated and sold the
system to you. They should know best what your system configuration is and your
problem. They should have reasonable return or refund policies. How they serve you is
also a good reference for your next purchase.
6. Contacting ABIT. If you feel that you need to contact ABIT directly you can send email
to the ABIT technical support department. First, please contact the support team for the
branch office closest to you. They will be more familiar with local conditions and
problems and will have better insight as to which resellers offer what products and
services. Due to the huge number of emails coming in every day and other reasons, such
as the time required for problem reproduction, we will not be able to reply to every email.
Please understand that we are selling through distribution channels and don't have the
resources to serve every end-user. However, we will try to do our best to help every
customer. Please also remember that for many of our technical support team English is a
second language, you will have a better chance of getting a helpful answer if your
question can be understood in the first place. Be sure to use very, simple, concise
language that clearly states the problem, avoid rambling or flowery language and always
list your system components. Here is the contact information for our branch offices:
7. RMA Service. If your system has been working but it just stopped, but you have not
installed any new software or hardware recently, it is likely that you have a defective
component. Please contact the reseller from whom you bought the product. You should be
able to get RMA service there.
IS7 Series