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Upgrade the motherboard’s latest BIOS version.
Upgrade the add-on device’s latest driver version.
Check if there is any conflict in the “Control Panel/System Properties”.
Q: How to fill in the “Technical Support Form”?
A: To fill in this “Technical Support Form”, please refer to the following instructions:
• Region: Type in your country name.
• E-mail: Type in your contact E-mail information.
• First name: Type in your first name.
• Last name: Type in your last name.
• Subject: Type in the model name and the problem of your motherboard.
Example 1: AA8XE and SCSI 29160 malfunction
Example 2: AA8XE boot fails, POST code AF
Example 3: AA8XE (system hang when S3 resume)
• Motherboard: Type in the model name and revision number of your motherboard.
Example: AA8XE REV: 1.00
• BIOS Version: Type in the BIOS version of your motherboard. (You can find it on the screen
during the POST sequence.)
• CPU: Type in the brand name and the speed (MHz) of your CPU. (Illustrate the over-clocking status
if you had done so.)
Example: Intel 650 3.4GHz (OC FSB=220MHz)
• Memory brand: Type in the brand and model name of your memory module.
Example: Memory brand: Kingston (KVR533D2N4/1G)
• Memory size: Type in the size of your memory module.
Example: 512M* 4PCS
• Memory configuration: Type in the memory configuration in BIOS setting.
Example: Memory Timing: 2.5-3-3-7 @533MHz
• Graphics information: Note Graphics card’s brand, model and driver version
• Graphics card: Type in the brand and model name of your graphics card.
Example: ATI RADEON X850 XT PE
• Graphics driver version: Type in the driver version of your graphics card
Example: Catalyst 5.12V
• Power supply maker: Type in the brand and model name of your power supply unit.
• Power supply wattage: Type in the power wattage of your power supply unit.
• Storage devices: Type in the brand and specifications of your HDD drive and quantity. Specify if it
was inserted on IDE (Master or Slave) or SATA ports, including the RAID allocation status.
Example 1: WD Caviar WD600 60GB (on IDE2 master), Maxtor DiamondMax 10 SATA 300GB (on
SATA 3)
Example 2: Maxtor DiamondMax 10 SATA 300GB *2 (on SATA 3, SATA 4 RAID 1)
• Optical devices: Type in the brand and specifications of your optical drives and quantity. Specify if
it was inserted on IDE (Master or Slave) or SATA ports.
• Other devices: Indicate which add-on cards or USB devices that you absolutely sure are related to
the problem. If you cannot identify the problem’s origin, indicate all the add-on cards or USB devices
inserted on your system.
Example: AHA 29160 (on PCI 2), Sandisk Cruzer mini 256MB USB Flash-disk.
• Operating system: Indicate which OS and language version
Example: Microsoft Windows XP SP2, English version
Example: Microsoft Media Center Edition 2005, Korean version
• Problem description: Describe the problem of your system configuration. Indicate the steps to
duplicate problem if possible.
See the next page for a blank Technical Support Form, or visit our website to fill in the form on line
(http://www.abit.com.tw/page/en/contact/technical.php
).
Q. Is the motherboard dead? Do I need to return it to where I bought from or go through an
RMA process?
A: After you had gone through the troubleshooting procedures, yet the problem still exists, or you find an
evident damage on the motherboard. Please contact our RMA center.
(http://www2.abit.com.tw/page/en/contact/index.php?pFUN_KEY=18000&pTITLE_IMG
)
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