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Chapter 4 121
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 167.
Symptoms (Verified) Go To
Power On Issue Page 122
No Display Issue Page 123
LCD Failure Page 125
Internal Keyboard Failure Page 125
TouchPad Failure Page 126
Internal Speaker Failure Page 126
ODD Failure Page 129
WLAN Failure Page 132
Thermal Unit Failure Page 132
Other Functions Failure Page 133
Intermittent Failures Page 134
Undermined Failures Page 134
Chapter 4