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Troubleshooting
This chapter contains a list of problems that may be encountered while using the
Modem, and techniques to solve them. Note that these techniques may not be suc-
cessful in all cases. Also included is a list of frequently asked questions.
Troubleshooting
Cannot Use the Internet
Physical Connections
Ensure the Modem’s Power light is on, as well as the appropriate lights for any
active connections (Ethernet or USB). If the connection is not active, reconnect
the appropriate cable.
Connection to the Router
Check that the default IP address the computer is receiving is correct by select-
ing Start, Run, typing cmd in the “Open” text box, then typing ipconfig. The
IP address should be 192.168.0.x (with “x” representing a number from 2 through
254), and the Default Modem address should be 192.168.0.1. If not, restart the
computer to allow the Modem to assign a IP address. If a static IP address was
previously assigned to the computer, it will need to be removed before the
Modem can dynamically assign a new IP address. After the computer restarts,
check the IP address of the computer again. If it is still not correct, type ipcon-
fig /? (note the space after ipconfig) to receive an explanation about how
to release and renew the IP address.
Once the IP address has been verified as correct, open a Web browser. In the
“Address” text box, type 192.168.0.1 and click Go. The Modem’s Web
Configurator Main Menu screen appears, verifying the Modem’s active connection.
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