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Chapter 8 Troubleshooting
Time out error occurs when entering a URL or IP Address
t Verify all the computers are working properly.
t
Ensure the IP settings are correct.
t Ensure the Modem is on and connected properly.
t Verify the Modem’s settings are the same as the computer by clicking Status in
the strip of icons at the top of any Modem GUI screen.
t Check the cable/DSL modem by attempting to connect to the Internet.
Frequently Asked Questions
This section includes a list of questions concerning the Modem, and answers to
those questions.
General
I have run out of Ethernet ports on my Modem. How do I add
more computers?
Plugging in an Ethernet hub or switch expands the number of ports on the
Modem. Run a standard Ethernet cable from the “Uplink” port of the new hub
or switch to an Ethernet port on the Modem.
Which protocols does the Modem support?
The internal LAN connections support multiple protocols (e.g. TCP/IP,
NetBEUI, IPX/SPX, and AppleTalk). The External WAN connection supports
only TCP/IP.
Which connection speeds does the Modem support?
The LAN connections on the Modem support 10/100 Mbps. The WAN
connection supports 8 Mbps, because of the physical restrictions placed on
broadband connections.