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11
Troubleshooting
This chapter contains a list of problems that may be encountered while using the
MegaPlug Ethernet Adapter, and techniques to solve them. Note that these tech-
niques may not be successful in all cases. Also included is a list of frequently asked
questions.
Troubleshooting
If the Adapter is showing signs of trouble, before attempting any other trouble-
shooting procedures, plug the adapter into a working electrical wall socket.
The Power light doesn’t light up after I plug the Adapter into a wall outlet.
First, make sure two Adapters are installed and connected. A single installed
Adapter will not have any illuminated lights. Then, ensure the wall outlet is
working by plugging other electric devices into it. If it is working, plug in the
Adapter again, and if the Power light still doesn’t illuminate, try plugging it into
other wall outlets. If the Adapter is still experiencing this problem, contact tech-
nical support.
The Link light doesn’t light up on the Adapter.
If the Adapter’s Ethernet light is not illuminating, a LAN connection is not being
detected.
s Make sure two Adapters are installed and connected. A single installed
Adapter will not have any illuminated lights.
s Check the Ethernet adapter on the computer and make sure it is enabled
and working properly. Also, make sure the right type of Ethernet cable is
being used.
I can’t connect to the Internet or any of the other computers on the network.
s Make sure the IP address and TCP/IP protocol are set up properly for all the
computers on the network, then try to ping the gateway.
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