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Troubleshooting
Troubleshooting
If you encounter difficulties while installing the DuoConnect
adapter, check the following:
■ Is your device powered on?
■ Is the cable properly connected to the DuoConnect adapter and
the device?
■ Is the adapter seated evenly in the PCI slot?
■ Are your drivers current? Check http://www.adaptec.com for the
latest driver availability.
■ If you encounter any problems with the software, check the
Readme file on the CD.
■ Ensure that you have the proper drivers for your USB and
Firewire devices installed. Refer to each device manufacturer’s
Web site for the latest available drivers.
■ Windows only: Is bus mastering support provided and enabled
for the PCI slot containing the DuoConnect adapter? Refer to
the motherboard documentation for details.
■ Windows only: Is the driver loaded properly? First, try moving
the adapter to a different PCI slot. Windows 2000 only: Check the
Windows 2000 Event Log. Refer to the Windows documentation
for details.
■ Power Macintosh only: Is the adapter seen by the Apple System
Profiler. See Step 6 on page 28 for details.
■ Power Macintosh only: Check http://www.apple.com to ensure that
you have the latest Firewire and USB drivers installed.
For more troubleshooting information, visit
http://www.adaptec.com
and
http://ask.adaptec.com.