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Possible Cause Possible Solution
Scanner is not
programmed to work
with the host.
Be sure proper host type is selected.
For RS-232, ensure the scanner’s communication
parameters match the host’s settings.
For keyboard emulation configuration, ensure the
system is programmed for the correct keyboard type,
and that the CAPS LOCK key is off.
Be sure editing options (e.g. UPC-E to UPC-A
Conversion) are properly programmed.
14. Product Support
If our FAQ Service & Support web pages does not help you resolve your product
issues found at
http://www.adesso.com/faqs.asp please contact Adesso Technical
Support by emailing
support@adesso.com or calling (800) 467-1195 from 9:00AM to
6:00PM PST from Monday through Friday.
Email Support:
Email your request to
support@adesso.com and include the following information:
• Your Name
• Day time telephone number
• Day time fax number
• Operating System
• Model number of your Adesso product
• Description of how you installed and set up your Adesso product
• Description of your technical difficulty
Phone Support: (800) 467-1195
Before you call us for Tech-Support, please provide below information:
• Product model number and Serial number
• Operating System
• Description of how you installed and set up your Adesso product
• Description of your technical difficulty
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