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Customer Service, Product Support Information, and Training
ADTRAN will repair and return this product if within five years from the date of shipment the
product does not meet its published specification or the product fails while in service.
A return material authorization (RMA) is required prior to returning equipment to ADTRAN.
For service, RMA requests, training, or more information, use the contact information given
below.
Repair and Return
If you determine that a repair is needed, please contact our Customer and Product Service
(CAPS) department to have an RMA number issued. CAPS should also be contacted to obtain
information regarding equipment currently in house or possible fees associated with repair.
Identify the RMA number clearly on the package (below address), and return to the following
address:
ADTRAN Customer and Product Service
901 Explorer Blvd. (East Tower)
Huntsville, Alabama 35806
RMA # _____________
Pre-Sales Inquiries and Applications Support
Your reseller should serve as the first point of contact for support. If additional pre-sales sup-
port is needed, the ADTRAN Support web site provides a variety of support services such as a
searchable knowledge base, latest product documentation, application briefs, case studies, and
a link to submit a question to an Applications Engineer. All of this, and more, is available at:
http://support.adtran.com
When needed, further pre-sales assistance is available by calling our Applications Engineering
Department.
CAPS Department (256) 963-8722
Applications Engineering (800) 615-1176