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Post-Sale Support
Your reseller should serve as the first point of contact for support. If additional support is
needed, the ADTRAN Support web site provides a variety of support services such as a search-
able knowledge base, updated firmware releases, latest product documentation, service request
ticket generation and trouble-shooting tools. All of this, and more, is available at:
http://support.adtran.com
When needed, further pre-sales assistance is available by calling our Technical Support Center.
Please have your unit serial number available when you call.
Installation and Maintenance Support
The ADTRAN Custom Extended Services (ACES) program offers multiple types and levels of
installation and maintenance services which allow you to choose the kind of assistance you
need. This support is available at:
http://www.adtran.com/aces
For questions, call the ACES Help Desk.
Training
The Enterprise Network (EN) Technical Training Department offers training on our most popular
products. These courses include overviews on product features and functions while covering appli-
cations of ADTRAN's product lines. ADTRAN provides a variety of training options, including
customized training and courses taught at our facilities or at your site. For more information about
training, please contact your Territory Manager or the Enterprise Training Coordinator:
Technical Support (888) 4ADTRAN
ACES Help Desk (888) 874-ACES (2237)
Training Phone (800) 615-1176, ext. 7500
Training Fax (256) 963-6700
Training Email training@adtran.com