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When needed, further pre-sales assistance is available by calling our
Applications Engineering Department.
Post-Sale Support
Your reseller should serve as the first point of contact for support. If
additional support is needed, the ADTRAN Support web site provides
a variety of support services such as a searchable knowledge base,
updated firmware releases, latest product documentation, service
request ticket generation and trouble-shooting tools. All of this, and
more, is available at:
When needed, further post-sales assistance is available by calling our
Technical Support Center. Please have your unit serial number
available when you call.
Installation and Maintenance Support
The ADTRAN Custom Extended Services (ACES) program offers
multiple types and levels of installation and maintenance services
which allow you to choose the kind of assistance you need. This
support is available at:
For questions, call the ACES Help Desk.
Training
The Enterprise Network (EN) Technical Training Department offers
training on our most popular products. These courses include
overviews on product features and functions while covering
Applications Engineering (800) 615-1176
http://support.adtran.com
Technical Support (888) 4ADTRAN
http://www.adtran.com/aces
ACES Help Desk (888) 874-ACES (2237)