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Agilent Technologies’ Test and Measurement
Support, Services, and Assistance
Agilent Technologies aims to maximize the value
you receive, while minimizing your risk and
problems. We strive to ensure that you get the
test and measurement capabilities you paid for
and obtain the support you need. Our extensive
support resources and services can help you
choose the right Agilent products for your
applications and apply them successfully. Every
instrument and system we sell has a global
warranty. Support is available for at least five
years beyond the production life of the product.
Two concepts underlie Agilent’s overall support
policy: “Our Promise” and “Your Advantage.”
Our Promise
Our Promise means your Agilent test and
measurement equipment will meet its advertised
performance and functionality. When you are
choosing new equipment, we will help you with
product information, including realistic
performance specifications and practical
recommendations from experienced test
engineers. When you use Agilent equipment, we
can verify that it works properly, help with
product operation, and provide basic
measurement assistance for the use of specified
capabilities, at no extra cost upon request. Many
self-help tools are available.
Your Advantage
Your Advantage means that Agilent offers a
wide range of additional expert test and
measurement services, which you can purchase
according to your unique technical and business
needs. Solve problems efficiently and gain a
competitive edge by contracting with us for
calibration, extra-cost upgrades, out-of-warranty
repairs, and onsite education and training, as
well as design, system integration, project
management, and other professional
engineering services. Experienced Agilent
engineers and technicians worldwide can help
you maximize your productivity, optimize the
return on investment of your Agilent
instruments and systems, and obtain
dependable measurement accuracy for the life
of those products.
www
.agilent.com/find/emailupdates
Get the latest information on the products and
applications you select.
Agilent T&M Software and Connectivity
Agilent’s Test and Measurement software and
connectivity products, solutions and developer
network allows you to take time out of
connecting your instruments to your computer
with tools based on PC standards, so you can
focus on your tasks, not on your connections.
Visit www.agilent.com/find/connectivity for
more information.
By internet, phone, or fax, get assistance with
all your test & measurement needs
Online assistance:
www.agilent.com/find/assist
Phone or Fax
United States:
(tel) 800 829 4444
Canada:
(tel) 877 894 4414
(fax) 905 282 6495
China:
(tel) 800 810 0189
(fax) 800 820 2816
Europe:
(tel) (31 20) 547 2323
(fax) (31 20) 547 2390
Japan:
(tel) (81) 426 56 7832
(fax) (81) 426 56 7840
Korea:
(tel) (82 2) 2004 5004
(fax) (82 2) 2004 5115
Latin America:
(tel) (305) 269 7500
(fax) (305) 269 7599
Taiwan:
(tel) 0800 047 866
(fax) 0800 286 331
Other Asia Pacific Countries:
(tel) (65) 6375 8100
(fax) (65) 6836 0252
Email: tm_asia@agilent.com
Product specifications and descriptions in this
document subject to change without notice.
© Agilent Technologies, Inc. 2004
Printed in USA October 5, 2004
5989-1581EN
www.agilent.com