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5.2 Troubleshooting
A. If the utility cannot be opened or it reports that the adapter is not found, uninstall
the driver and utility and try installing again. You can also verify if the driver is installed
properly in the Device Manager.
To access the Device Manager, right-click on My Computer on your desktop, select
Properties. Go to the Device Manager tab. (For Windows 2000/XP, go to the
Hardware tab first then click on the Device Manager button).
Expand Network adapters and you should see IEEE 802.11g USB Wireless LAN. If
there is no yellow question mark or exclamation mark, the driver is installed properly.
B. If you do not see your wireless router/access point in the Available Network list,
reset your wireless router/access point and click on Refresh.
C. If WEP is ON, it means that the wireless router/access point has encryption
enabled. Be sure to set the identical encryption settings on the USB adapter’s utility
as well.
D. If the adapter has adequate signal strength and link quality, but cannot access the
Internet, verify that you are able to obtain an IP address from your wireless
router/access point.