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Troubleshooting
A. Diagnosing problems from LED indicators:
1. If the WAN LED is off, but Status LED is on, please check if the modem
is powered on, and the network cable from the modem is plugged into
the WAN port of the router.
2. If the Wireless LED is off, but Status LED is on, the wireless function
might be turned off. Please press the Wireless On button on the front
panel to turn on the wireless function.
3. If the LAN LED is off, but Status LED is on, please make sure:
I. The network cable plugged into the Ethernet port of your computer
is connected to one of the LAN ports (1~4) of the router.
II. The Ethernet adapter’s indicator on your computer is on, otherwise
it may be disabled. Please enable the Ethernet adapter on your
computer.
B. If you cannot connect to the Internet, please try the solutions below:
1. Make sure you can connect to the Internet with the Cable/DSL modem
directly plugged into your computer.
2. If you are using DSL (PPPoE) Internet service, please verify with your
ISP that the username and password you entered into the router are
correct.
3. If you are using Cable Internet service, please do the following steps:
Step 1 Power off the Cable/DSL modem, router, and computer and
wait for 1 minute.
Step 2 Turn on the Cable/DSL modem and wait for the lights on the
modem to settle down.
Step 3 Turn on the router and wait for the lights on the router to settle
down.
Section 4