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CUSTOMER NEEDS
Learning skills + 21st Century Tools = ICT Literacy
Thinking and problem solving skills Problem solving tools – spreadsheets,
decision support, etc.
Manage complexity, solve problems,
think critically
Information and communication skills Communications tools –
e-mail, groupware, web, collaboration
Access, manage, integrate, evaluate
create and communicate information
Interpersonal and self-directional skills Personal development tools –
e-learning, time management,
collaboration
Enhance productivity and
personal development
Table 1. Partnership for 21St Century Skills Learning Matrix, www.21stcenturyskills.org
• Students get information and share projects by
working confidently with tools such as the Internet,
audio and video collaboration.
• Teachers and administrators can share best practices
to generate new ideas and leverage the competencies
of other teaching professionals.
• Parental support and involvement are key to a
child’s education. Without it, a child can easily fall
behind in school and even develop social problems.
Communications technologies are a primary tool for
relaying important information about a child's
activities and progress in a timely and effective
manner.
The primary goal for administrators and teachers is to
educate children – preparing them to live and work in
today’s complex world. Students need to learn basic
skills – such as problem solving, communication, and
interpersonal skills – plus the information to support
good decision making.
Technology
The industry group Partnership for 21st Century Skills
has outlined how technology can play a significant
role in teaching these skills and how technology skills
are themselves vital to teaching and learning. As
Table 1 shows, students must have information and
communications technology (ICT) literacy.
Communication
An effective technology solution should create digital
learning spaces that support those vital 21st century
skills. It must facilitate communications among the
many education stakeholders – students, teachers,
principals, and parents.
Alcatel-Lucent | Creating DigitalLlearning Spaces -Solutions for K-12 3